We’ve spoken with thousands of healthcare providers and we keep hearing the same things.
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My video appointments constantly have connection issues — I end up having phone calls 30% of the time.
The patient workflow is so cumbersome — patients have to sign up with their credit card and insurance even though we bill them outside of the platform!
It takes me days to get in contact with anyone–it feels like these companies don’t care about customer service at all.
It’s a pain in the butt to get an account implemented. It took three weeks to get set up.
Our providers have no idea how to use the product. It took us weeks to train our staff.
Boost Your Business. We built Beam to save the private practice.We believe that the world would fundamentally be worse off if innovation in healthcare continues to be concentrated in telemedicine companies and large health systems. We built Beam for the private practice. Incumbent digital health solutions only focus on bare-bones video conferencing. Older platforms suffer from poor customer service and scalability issues. Beam offers more; more features, more custom branding, more marketing tools and better customer service.